Frequently Asked Questions

Browser Extension

πŸ”– Why Is My Bookmarks Bar Missing?

Some browsers automatically disable the bookmarks bar when a new extension is installed. If you are missing your bookmarks bar from your browser, you can bring it back using the following instructions.

πŸ’ Do I Need to Create an Account?

Creating an account is not required and you can still use almost all of our features. We recommend creating an account to make sure that you never lose your tree count or settings and so that you can use Tero across different devices. Only our cashback functionality requires an account.

🚫 How do I whitelist Tero on my AdBlocker?

Whitelisting Tero on your AdBlocker ensures we can show you ads and raise money to reverse climate change. Click here for a tutorial on how to whitelist Tero.

πŸšͺ How do I uninstall Tero?

We're sorry to see you go! If you'd like to uninstall Tero, please follow these instructions:

  1. Go to chrome://extensions/
  2. Find Tero, then click "Remove"

About Tero

πŸ§‘β€πŸ’» Is Tero hiring?

Please visit our LinkedIn page to see all open positions and learn more about our hiring process.

πŸŽ— How can I support Tero?

Thank you for wanting to help Tero! The best thing you can do is to spread the word about us. Do you know of some people who might love Tero as much as you but haven’t heard of it yet? Sharing our extension with your friends and family is a huge help in helping us grow our impact.

πŸ‘€ Do you endorse the companies in your ads?

No. Most companies that advertise with us have paid our ad network for a spot, which means that we do not choose the specific ads ourselves. The funnel goes: Company --> Ad Network --> Your Tabs. We have filters in place to ensure ads are family-friendly. However, ads sometimes get miscategorized and leak through our filters. This may mean seeing an ad you disagree with, but the money still goes towards a good cause! Learn more about our plans with Tero Ads.

Data & Privacy

πŸ›‘ How does Tero protect my privacy?

Tero is a privacy-friendly startup that only collects the data needed to run and improve our service. For example, we do not create user advertising profiles depending on web behaviour.

The little personal data we do collect, such as your email if you create an account, is fully encrypted such that not even our team can see it. We use analytics tools such as Amplitude to collect crucial information such as how many users we have, in what countries, and what features they use. This is all collected as anonymous aggregate data, meaning there is no way for us to link any data back to a particular user.

🐾 Does Tero track me while surfing the web?

No. What you do online is your business and yours alone.

πŸ”Ž Can Tero see my searches?

No. We do not collect any data regarding what you search online. The search bar on our extension simply provides a shortcut to your preferred search engine. If you wish to know more about how your data is being collected and used, we suggest you visit the privacy policy page of the specific search engine you are using.